Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our resource scheduling software, or contact us for support.

Personal Information

• Account information (username, email address, password)
• Profile information (name, company, role)
• Communication data (support tickets, feedback)
• Billing information (payment details, invoicing data)

Usage Information

• Application usage patterns and feature interactions
• Resource scheduling data and configurations
• System performance and error logs
• Device and browser information

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Deliver and operate our resource scheduling platform
• Process transactions and send related information
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in operations
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is typically retained for the duration of your subscription plus 90 days for backup purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability for information you provided
• Withdraw consent where processing is based on consent

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

9. Third-Party Services

Our platform may integrate with third-party services. This privacy policy does not cover the practices of these third parties. We encourage you to review their privacy policies before using their services.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collection, the right to delete personal information, and the right to opt-out of the sale of personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or use the contact form on our website.